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How Chatbots Aid W.H.O. & Government Agencies to Fight COVID-19

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Organizations around the world are struggling to engage with consumers through simple communications that are prevented by COVID-19 lockdowns. Most companies are using chatbots to solve these issues. Not only can these help them communicate with clients, but they also help spread knowledge of the current pandemic.

Chatbots have been a great help, particularly in this crucial period for healthcare, helping to spread knowledge about coronavirus and to help with customer queries. Below are some of the well-known chatbots that supported industry during the COVID-19 era:


Recently the World Health Organization (WHO), in partnership with Facebook, unveiled a chatbot to combat COVID-19. The new chatbot is now part of Messenger, the popular Facebook instant messaging app.  By offering people immediate and accurate information about the virus outbreak through a chatbot, W.H.O. has extended its Health Alert network widely and effectively. After the virus pandemic, the demand for the production of the chatbot has exploded through industries and organizations.

The popularity of chatbots as a means of communication has dramatically increased, especially among the young generation. Chatbots are based on Artificial Intelligence (A.I.) conversational technology. They convey information to users through a text or voice-based interaction. Small and large organizations embrace chatbots because of their ease-of-use and efficiency.

W.H.O. is spreading knowledge of coronavirus by chatbots

The WHO's virtual chatbot, known as Rakuten Viber, aims to spread relevant COVID-19 outbreak information in several languages. The organization’s chatbot app production collaborates with Rakuten Viber. W.H.O. is aiming to reach more than 1 billion people worldwide with the chatbot.

The W.H.O. communicates in their languages with people in various countries and regions. The chatbot is currently available in English, Arabic, and Russian as of this writing. W.H.O. plans to extend the language capabilities of the chatbot up to 20 more languages.

The organization is assured that the messaging service will assist government officials, general citizens, and health workers stay informed about the pandemic. The information provides specifics for policymakers on signs, threats, security measures, and the current affairs reports.

How chatbots counter coronavirus for other organizations

Interactive chatbots have become the natural choice to spread health information amid the outbreak of the virus. For some time now, the software development industry has made considerable strides in natural language processing (N.L.P.). It resulted in the development of A.I. tools such as Siri, Alexa, and Google Assistant. Companies providing chatbot development services utilize conversational A.I. to create highly interactive chatbots. Those bots are deployed to disseminate knowledge about COVID-19.

Chatbots enables organizations to give people a low-friction, intuitive interface that makes it simple spreading information. More significantly, chatbots are successful all round the clock, which is critical in pandemic times. Chatbots also provide significant advantages in providing accurate information.

The information is often curated and dispersed through a chatbot. The details can also be personalized to match the target audience. For example, the United States Centers for Disease Control (C.D.C.) is using highly targeted information to raise American awareness of the virus.

WhatsApp chatbots on countering COVID-19 misinformation

Despite the fact that concerted efforts by governments and organizations around the world, Misinformation about coronavirus have spread widely over social media platforms. WhatsApp, the world's largest messaging platform, was working with W.H.O. to combat the deluge of Misinformation.

They were creating dedicated messaging services through WhatsApp. For the messaging program and answering COVID-19 questions, the website will also include alerts and the latest reports on the global pandemic. This collaborative chatbot app partnership is meant to play a significant role in combating fake news about COVID-19 cures, remedies, and risks.


The Indian Government has also adopted the Chatbot growth policy. It has launched a chatbot called a helpdesk MyGov Corona. The chatbot uses WhatsApp to provide checked information about the novel COVID-19-causing coronavirus. In the battle against the virus, even Indian states are not behind in deploying chatbot. For example, a chatbot named Cobot-19 has been launched by the Goa government. The bot was developed in collaboration with an automation start-up located in Bengaluru.

FAQ- frequently asked questions

  • What are chatbots?

A chatbot is a software to simulate human communication through voice commands or text chats or both. Chatbots are tools based on Artificial Intelligence (A.I.), which can be integrated and used in any big messaging program.

  • How much does building a chatbot cost?

A Chatbot 's creation cost depends on your needs and the intent of using the bot. The choice of platform for creation is also essential. When you need a simple chatbot embedded in an app, the cost would be comparatively smaller. More advanced, collaborative chatbots cost more than the simple ones.

  • What is the A.I. conversational platform?

Conversational A.I. is an advanced version of Artificial Intelligence that enables people to interact with apps, websites, and devices. It uses the techniques of natural language processing (N.L.P.). The chatbots are the most famous examples of AI-based conversational devices.

Final verdict

The COVID-19 pandemic contributed to the rapid expansion of the use of chatbot technology worldwide. However, that trend will stay here even after the end of the pandemic. The usage chatbots are expected to grow significantly as a platform for healthcare. To use chatbots as an essential tool for combating disease outbreaks and other public health problems, organizations need further partnerships.

We are dedicated to assisting businesses and organizations to combat the Battle of COVID-19. We deliver a range of digital solutions that help companies fight disruption. We firmly believe that together we will fight the unseen enemy with success.

About the Author

With 10+ years of experience in leadership, research across the different industry verticals, Anil has helped several entrepreneurs to shape their idea into reality in the era of digitization.He is an innovative geek who has an interest in nextGen technologies such as AI/ML, Blockchain, and Data Sci...   View more...